CUSTOMER CARE / FAQ2019-08-23T11:42:42+08:00
My Tracking Information Stopped Updating!2019-09-19T22:58:56+08:00
  • It means your order is in normal transit & it will only be updated when local delivery starts.
  • Any issues will be shown in the tracking details too, so no news is good news 🙂
  • If your package does not arrive 4 weeks after the shipping date, please contact us here.
Where is My Tracking Information?2019-08-23T23:08:38+08:00

Tracking information sometimes may end up in your junk mail folder. If no tracking information is received 48 hours after payment, please check your junk mailbox.

Can I Ask For An Exchange?2019-08-23T13:26:23+08:00
  • Exchanges are only for manufacturer defects.
  • Please contact us before any action is made. Returns sent without our prior approval will not be accepted.
Can I ask for a Refund?2019-08-23T13:25:24+08:00
  • Yes, all orders can be returned & refunded within 30 days of purchase.
  • Please contact us before any action is made. Returns sent without our prior approval will not be accepted.
Can I Change My Shipping Address?2019-08-23T11:48:15+08:00
  • The address cannot be changed once the package has been shipped.
  • However please contact us if you insist to do so.  *Additional charges may apply
When will my order be shipped?2019-08-23T11:32:00+08:00
  • Most orders will ship within 48hrs of purchase ( Excluding weekends ).
  • Occasional delays may occur due to high volume around the holidays.
  • You will receive a notification email once your order has been processed & shipped.
What payment methods do you accept?2019-08-23T11:29:55+08:00
  • We accept both PAYPAL & STRIPE payment and both accept Debit or Credit card (MasterCard / VISA / AmericanExpress  / Discover E-checks)
  • For currencies not in our default list, your credit card company will calculate the exchange rate automatically.
Where can you ship to?2019-08-23T11:29:19+08:00
  • We ship to the countries below.
  • For arrangements on international forwarding services or countries not in the list, please contact us here.
  • Hong Kong
    Taiwan
    Malaysia
    Japan
    korea
    Singapore
    Thailand
    Indonesia
    Vietnam
    Saudi Arabia
    United Kingdom
    Russia
    Austria
    Sweden
    Switzerland
    Turkey
    Spain
    Greece
    Hungary
    Italy
    Israel
    Netherlands
    Belgium
    Poland
    Denmark
    Germany
    France
    Australia
    Luxembourg
    United States
    Norway
    Portugal
    Ireland
    Finland
    Canada
    New Zealand
    Ukraine
    Brazil
    Mexico
    Chile
    India
    Iceland
    Jersey
    Morocco
    French Polynesia
    Philippines
    Slovenia
    Republic of Croatia
    Czech
    Romania
    Peru
    Lebanon
    United Arab Emirates
    Latvia